MONO / FAQ
Questions.
Straight answers on the range, freshness, shipping and subscriptions.
Q.01What do you sell?
A short range: single-origin coffees, a few blends, loose-leaf tea, and samplers for choosing between them.
Q.02How fresh is it?
Every bag is roasted after you order it. Nothing is pre-roasted or warehoused.
Q.03Where do you ship, and how long does it take?
Free shipping in the US — most orders arrive within a week. We also ship internationally: Canada $14.95, UK & Europe $21.95, Australia/NZ & Asia Pacific $24.95, rest of world $27.95. International orders ship via USPS and typically take 2–4 weeks. Customs duties or import taxes, if any, are the buyer’s responsibility.
Q.04Whole bean or ground?
Either — choose on the product page. Tea is loose-leaf.
Q.05Can I change or pause my subscription?
Anytime, from your account — skip a delivery, swap coffees, change the interval, pause or cancel. Every subscription order is 10% off. How it works.
Q.06What if it isn’t right?
Email hello@team.monobrew.com and we’ll replace or refund it. We won’t ask for the bag back.
Q.07Do you sell machines or grinders?
No. The range stays coffee and tea — see Gear we love for the equipment we rate.
Something else
hello@team.monobrew.com